1. Introduction
This Privacy Policy describes how Fast Advanced Technologies LLC ("Company", "we", "us", or "our") collects, uses, and shares information in connection with your use of Hubflora (the "Platform"), including our website at hubflora.com and all associated subdomains, applications, and services.
By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and organization details when you register or create an account.
- Form Submissions: Data submitted through lead capture forms, including contact information and any custom fields configured by the organization.
- Payment Information: Billing details processed through third-party payment providers. We do not store full payment card numbers.
- Communications: Messages, feedback, or support requests you send to us.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, timestamps, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and screen resolution.
- IP Address: Used for security, fraud prevention, and approximate geolocation.
- Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to improve the Platform experience and measure performance. See Section 7 for details.
2.3 Information from Third-Party Integrations
- Facebook / Meta: When you connect your Facebook account, we receive your Facebook Page information (Page ID, Page name) and a Page Access Token to retrieve lead data from Facebook Lead Ads on your behalf. We do not access your personal Facebook profile content, friend lists, or private messages.
- Other Integrations: If you connect third-party services (e.g., email providers, SMS providers, analytics tools), we may receive configuration data and usage metrics as needed to operate the integration.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Platform.
- Process lead data and deliver it to the appropriate organization.
- Facilitate integrations with third-party services, including Facebook Lead Ads.
- Send transactional emails, SMS messages, and notifications.
- Analyze usage patterns to improve performance, features, and user experience.
- Detect, prevent, and address fraud, abuse, and security issues.
- Comply with legal obligations and enforce our terms of service.
4. How We Share Your Information
We do not sell your personal information. We may share data with:
- Organization Administrators: Lead data and form submissions are shared with the organization that owns the relevant funnel or form.
- Service Providers: Third-party vendors that help us operate the Platform (e.g., hosting, email delivery, analytics, payment processing). These providers are contractually obligated to protect your data.
- Third-Party Integrations: When you or your organization connects an integration (e.g., Facebook, email/SMS providers), data is shared as necessary to operate the integration.
- Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Facebook Data Usage
When you connect your Facebook account to Hubflora, we access only the data necessary to provide the Facebook Lead Ads integration:
- Pages You Manage: We retrieve a list of Facebook Pages you administer so you can select which page to connect.
- Lead Ad Data: We retrieve lead information (name, email, phone, and other form fields) submitted through your Facebook Lead Ad forms.
- Page Access Tokens: We store an encrypted Page Access Token to retrieve leads on your behalf. This token is encrypted at rest using AES-256-GCM encryption.
We do not post to your Facebook Page, access your personal profile, read your messages, or access your friend list. You may disconnect your Facebook account at any time from the Platform settings, which will revoke our access and delete the stored tokens.
6. Data Security
We implement industry-standard security measures to protect your information:
- All data in transit is encrypted using TLS/SSL.
- Sensitive credentials (API keys, access tokens) are encrypted at rest using AES-256-GCM.
- Webhook payloads are verified using HMAC-SHA256 signatures to ensure authenticity.
- Access to personal data is restricted to authorized personnel on a need-to-know basis.
- We conduct regular security reviews and updates.
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication, session management, and security.
- Analytics Cookies: Used to understand how users interact with the Platform (e.g., Google Analytics, Facebook Pixel) when enabled by the organization.
- Preference Cookies: Store your settings such as language and theme preferences.
Organizations using the Platform may configure cookie consent banners for their end users. You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide the Platform services. Lead data is retained according to the retention policies configured by each organization. When you delete your account or an organization removes data, we delete or anonymize it within a reasonable timeframe, unless retention is required by law.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain processing of your data.
- Withdrawal of Consent: Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at the address below.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
11. Children's Privacy
The Platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: